Booking Terms and conditions
Accommodation: Accommodation described in the booking form.
Accommodation provider: the party who actually provides the booked accommodation and further arranges services locally, such as key-holding, cleaning, maintenance, etc., and receives payments payable locally by the Tenant under the agreed booking.
Booking agent: the Letter himself, any intermediary or other independent organization that handles the administrative processing involved in the booking for the Letter and takes payment.
Tenant: the person named on the booking form who makes the booking.
Rent: The total rent as mentioned in the booking form.
Booking: The booking of a holiday accommodation, as described in the booking form.
Booking form: The agreement between tenant and Letter.
Letter: the person (owner) or company mentioned in the booking form that issues the booking and acts as the representative of the owner.
These Booking Terms and conditions apply to all booking agreements between Letter and Tenant.
- Establishment of booking agreement.
An agreement will be established subject to these Booking Terms and Conditions, as soon as the Tenant makes a booking via the Internet, in writing, by telephone, by e-mail or personally with the Letter or at any other Booking agent.
Changes to the booking agreement and deviations from these general booking conditions will be valid only if agreed in writing between the Letter or Booking agent and the Tenant. Insofar as changes result in higher or lower costs, the resulting change to the rent must be agreed by parties in writing.
Bookings can be made via the Internet, in writing, by telephone, by e-mail or personally with a Booking agent. The down payment as mentioned on the booking form, must be received by the Booking agent within 3 working days after the reservation is made. Not paying on time may result in cancellation of the booking. The remaining balance must be in the Booking agent’s possession not later than the date mentioned on the reservation form. If these payment terms are not observed the Booking agent is entitled to cancel the booking without having to refund the payments that have already been made. If bookings are made within four weeks before the rental period, the rent and any deposit must be paid entirely at time of booking. Deposits will be refunded only if the booking cannot be honored due to a cause attributable to the Letter or Booking agent.
Prices are stated per accommodation per month per week or per day. The Letter reserves the right to amend the booking price if occasioned by changes to owed levies, exchange rates and taxes. Increases in these costs will be charged to the Tenant as a net amount without surcharges. We do not accept responsibility for typographical errors in the price list or web publications. If the increase occurs within three months of receipt of the booking form, the Tenant will have the right to dissolve the agreement. Amounts already paid will be refunded to the Tenant in such cases.
The contract will be terminated (the reservation is cancelled) if the Renter does not comply with the provisions of point 5. The payment on account will be used in this case to cover the expenses incurred and the damages suffered, particularly - but not exclusively the loss of benefits. Other causes of termination may be the use of the property for any purpose other than that for which it is intended, which is tourist accommodation and/or occupancy by more people than authorized. In these last two cases, the deposit will be withheld.
The Renter can cancel the rental contract in writing up to 40 days before the start of the rental period and recover the deposit paid. In case of cancellation by the Tenant, the following withholdings will be made: if the cancellation is communicated between 41 and 20 days before arrival, 50% will be withheld and if it is communicated between 21 and 0 days before arrival, it will be the whole.
In the event of cancellation due to force majeure (wars, natural disasters, etc.) or due to restrictions on freedom of movement decreed by the authorities, which prevented the enjoyment or provision of the contracted service, the refund would be in full of the amounts paid.
The rent excludes insurances unless it is explicitly stated that the rent includes insurances and the type of insurance is named.
- Liability of Letter.
Under no circumstances whatsoever will the Accommodation provider, booking agent or Letter be responsible for any loss or loss of value and/or damage to property of the Tenant and his co-occupants caused by incorrect use of the rented property. If the Tenant incurs damage due to deficiencies in the rented property, any liability on the part of Letter will be limited to the amount of the rent. Damage resulting from non-fulfillment by the Letter will be subject to the compensation provided for by law. Letter will not be liable for any other damage.
- Liability of Tenant.
A Tenant who books accommodation for or jointly on behalf of other occupants will be jointly and severally liable for the total rent and for damage caused by acts by him and all others present with him in the rented accommodation. A booking will be valid for the number of persons stated on the booking form. The property may not be occupied by more persons than stated on the booking form. Occupancy by a larger number may result in dissolution of the booking agreement and loss of the deposit. Payments already made will not be refunded in such circumstances and the Tenant will owe the entire rent. If the Tenant intends to allow more than the permitted number of persons to stay in the rented accommodation, the Tenant must, prior to the rental period, submit a written request to this effect to the Booking agent. The Accommodation provider has the right to refuse such a request or to require an additional surcharge. The Tenant must treat the accommodation according to generally accepted standards.
The deposit of a refundable deposit will be required at the time of arrival, depending on the amount established for each accommodation, by means of a charge on a bank card. In order to correctly check the accommodation provided, the deposit will be returned within 8 days after the end of the stay period. In the event of damage and/or loss to the leased property, and/or in the event of the Tenant's fault, the total amount of the damage will be subtracted from the deposit. If the damages and/or losses suffered in the leased, or the damages suffered by the owner and/or the Accommodation Provider exceed the amount deposited as a deposit, the Lessee must pay the rest directly to the Accommodation Provider, leaving this expressly authorized by the lessee to withdraw the necessary funds from the bank card provided as a deposit. Breakages, losses and/or damage to the leased property must be communicated immediately after entering the accommodation to the Accommodation Provider and the damage must be compensated, otherwise it will be understood that everything leased is in good condition and its condition is satisfactory for the tenant. The amount of the deposit may also be retained to satisfy any amounts owed to the local agent and as compensation for any breach of these conditions.
- Duration of stay, arrival and departure.
The customary arrival and departure days may vary according to location. Outside the high season it is generally possible to choose any day of the week as the arrival or departure day. A daily surcharge will generally be payable for rentals of less than a week. For more information you should contact your Booking agent or make a calculation yourself on the website.
The rented property at your holiday destination will generally be available for occupancy between 16:00 hrs. and 19:00 hrs. You should inform the key holder if you expect to arrive after 19:00 hrs. In the event that you arrive later than the time reported in advance to the key holder, the Accommodation provider is authorized to charge you for any extra costs incurred for handing over the keys. On the day of departure you must vacate the accommodation before 09:30 hrs. Failure to do so gives the Accommodation provider and Letter the right to charge you for damages. You may lose your security deposit as a result.
Upon departure the Tenant is expected to leave the accommodation in decent condition – that is: generally clean. The items in and around the accommodation should be put back in their original location (as upon arrival). Crockery should be washed and stored in the appropriate place. The Accommodation provider is authorized to carry out a final check. If the Accommodation provider finds that a number of items have not been returned to their location or if the accommodation has not been left in generally clean condition he is authorized to charge the Tenant for extra costs.
- Changes and cancellations.
The Tenant has the right to alter or cancel the agreed services in any material respect on account of compelling circumstances. Compelling circumstances mean circumstances of such a nature that the Accommodation provider cannot reasonably be held to further fulfillments of the agreement. The Accommodation provider may cancel the booking in the event of force major, war, strikes and natural disasters. In such circumstances the Booking agent will be under obligation to refund any amounts already paid. The Accommodation provider reserves the right to replace the rented property by an equivalent property for reasons of quality assurance.
If you notice poor targeting, you must notify the housing provider or agency / local reservations agent, immediately upon entry, to avoid further problems. When you have serious complaints on the spot, you should immediately inform the Supplier of the accommodation. Thus, the accommodation provider has the opportunity to resolve your complaint as soon as possible. If your complaint is not resolved to your satisfaction, you may submit your complaint in writing and with reasons, in the office of the local agent, failing which no claim shall be allowed or will be taken into consideration. The local agent has one month to decide the case. If you change to other accommodation or leave the rented ahead without consulting the Agent accommodation booking will forfeit all rights to restitution.
- Cleaning costs.
You can see on the website and in the price list whether cleaning of the property is included. If cleaning is not included, the costs will be stated. The cleaning costs will be specified together with the rental price on the booking form. These costs are generally payable to the key holder on the day of arrival.
- Bed linen and towels.
Bed linen and towels are usually not included in the rental price. In order to verify that this is the case, you should view the property details on the web. In some cases you may be required after each week of your stay to exchange the bed linen and towels at the key holder’s reception desk.
- Extra facilities.
In many cases you can request an extra bed, child's bed, high chair, playpen and similar, provided that you state such needs at the time of booking.
Most property owners do not allow pets. You may keep a pet in or around the villa only with the explicit permission of the Accommodation provider stated on the booking confirmation. The Accommodation provider may require extra mandatory final cleaning costs.
- Construction work.
The rental accommodations are usually private properties that belong to individual owners and are typically located in large residential districts. The accommodations are usually not located in holiday parks, so construction work may occasionally occur nearby. This work may be carried out by home owners or contractors and / or public institutions, with whom we have no relationship whatsoever and over whom we cannot exert any control. Neither the Accommodation provider, nor the Booking agent, nor Letter can be held liable for inconvenience caused by any construction work not commissioned by the Accommodation provider.
- Satellite TV and cable TV.
Where descriptions refer to satellite TV or cable TV, it does not automatically mean that reception includes all stations. The mostly foreign owners have decoders that are not always suitable for receiving all international programs.
- Water, electricity and Internet.
Interruptions to water, electricity supplies and internet connection are not uncommon in some countries. For various reasons Local and / or regional authorities and / or companies may, for various reasons and / or failure to decide temporary closure and / or reduce distribution. Neither your Accommodation provider nor the Letter can be held liable for any inconvenience or damage incurred through such circumstances.
- Power consumption.
A mandatory surcharge may sometimes be payable in certain seasons for properties with heating and/or air conditioning. For more detailed information and the amounts payable, you should view the property details stated on the web, or contact your Booking agent.
- Jurisdiction and law.
Notwithstanding the legal rules governing the jurisdiction of the civil courts, any dispute arising between supplier and principal or client will be resolved by a court of law with jurisdiction in the country and region where the Letter is established. for one month after the Letter has invoked this provision in writing, the Tenant will have the right to opt for resolution of the dispute by a civil court with jurisdiction at law or under international treaty. The Letter will consider the address stated by the Tenant to be correct until further notice. Every agreement between Letter and Tenant will be subject to International law.